Steam Support is Run By Baboons

Have you ever had the pleasure of trying to get support from Steam? I can tell you it's being run by baboons. Actually that might be an insult to baboons. Let's say idiots. That might work better. Let me explain.

Steam has sometimes sales and other events where you can get some trading cards which you can use to craft badges, get some money etc. It's simple: you just go through the suggestion queues, check if there's anything interesting and you get cards. Except when you don't. They seem to have some issues with this especially when going through the queues on a mobile device.

Last time I got several cards when I did this on a desktop browser. On a mobile I sometimes didn't get cards even though the system told me I should. I contacted support, they once again just waddle around, ask for screenshots of the problem and say that servers may be overloaded and things might get fixed by waiting. They won't check logs, they won't check what's wrong with the system, nothing. They just wash their hands, wait for the sale to be over (the cards disappear then) and do nothing.

Now, this isn't the first time I contacted them about this issue. I had the exact same thing earlier but that time I got zero cards. Their answer? "Reinstall Steam on your PC" and other horse manure. I asked them how do they expect my machine to affect their databases and systems, especially since I used a mobile device to check the suggestion queues and my PC has nothing to do with this. They couldn't answer and they repeatedly just closed the issue.

They went on and on about this even though I explained everything very clearly and asked them why they won't do anything about it. I asked them to clearly either say "we don't care and won't help you" or "we will check our systems and get back to you" but they won't. They just send copypaste answers that have nothing to do with the issue and close the problem. That's the way to keep numbers down I guess.

So for some reason the biggest PC gaming store doesn't care a bit about their customers. I know the trading cards aren't the biggest issues but if they can't be bothered to check why their systems don't work, say "we're sorry", I really don't see them caring about anything else. Maybe if there's a possibility of a law suit, then maybe.

Oh, and for other issues with Steam idiocy, see my other post.

Comments (1) -

  • I fucking hate steam support right now i AM TRYING TO REFUND GAMES A CAN'T PLAY ON MY COMPUTER AND IT GETS REJECTED ALL THE FUCKING TIME.

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